Refund Policy

At Rasha Party Needs, customer satisfaction is very important to us. However, due to the nature of our products and services, we maintain a strict no-refund policy. Please read the details below carefully before making a purchase.

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1. No Refunds

We do not offer refunds for any reason, including (but not limited to):

• Change of mind

• Customer error in ordering

• Delays caused by third-party couriers

• Minor imperfections that do not affect product use

• Unclaimed or failed deliveries

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2. Exchanges

We may offer product exchanges under the following conditions:

• The item is unused, unopened, and in its original packaging

• The customer notifies us within 3 days of receiving the item

• The reason for exchange is valid (e.g., wrong item sent or item damaged in packaging)

To request an exchange, please contact us directly through our Facebook Page with your order details and photos (if applicable). Approval is at our discretion.

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3. Return Shipping Costs

• The customer is responsible for all return shipping costs unless the exchange is due to our error.

• Shipping fees (original or return) are non-refundable.

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4. Damaged or Missing Items

If you receive a package with missing or damaged items, notify us within 24 hours of receipt with photos and proof of delivery. We will investigate and offer a resolution if the issue is valid and reported promptly.

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5. Order Cancellations

• Orders cannot be cancelled once payment is confirmed and processing has started.

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6. Final Sale Items

All sale, promo, personalized, or clearance items are final sale and not eligible for return or exchange.

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By placing an order, you agree to the terms outlined in this Refund Policy.

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If you have any questions, please message us via our Facebook Page. We're happy to help clarify any concerns before your purchase.